Terms & Conditions

• “Company” means Midlands Appliance Rentals Ltd.
• “Customer” means the person renting the appliance.
• “Equipment” means any appliance supplied by the Company including but not limited to washing machines, tumble dryers, electric cookers, fridge freezers, or similar household appliances.
• “Rental Package” means the Short-Term Rental or Long-Term Rental selected by the Customer.
• “Recurring Payment Method” means the authorised recurring payment arrangement selected by the Customer for monthly rental billing.

All Equipment remains the exclusive property of the Company at all times.

The Customer acquires no ownership rights in the Equipment regardless of rental duration or total payments made.

This is a rental agreement only and does not constitute hire purchase, rent-to-own, finance, or any ownership transfer arrangement.

We will deliver and install the Equipment at the agreed address. The Customer must ensure:

• Safe access
• Working plumbing, electrics, drainage, and sufficient installation space

We are not responsible for faults caused by the Customer’s property, existing plumbing, wiring, flooring, or unsuitable installation conditions.

If installation cannot be completed due to unsuitable site conditions outside our control, applicable rental charges may still apply.

Photographs of Equipment may be taken during delivery, installation, collection, inspection, or recovery to record condition.

The Customer must:

• Use the Equipment only for normal domestic use
• Follow manufacturer guidance
• Not move, sell, lend, sublet, tamper with, or modify the Equipment

The Equipment must remain at the delivery address unless prior written permission is provided by the Company.

Unauthorised relocation or tampering may be treated as a material breach of contract.

The Customer is responsible for loss or damage caused by:

• Misuse
• Neglect
• Overloading
• Blockages
• Flooding
• Foreign objects
• Accidental damage
• Deliberate damage
• Pets or pests

Normal wear and tear is covered by the Company.

If Equipment is lost, stolen, removed, or cannot reasonably be recovered, the Customer may be liable for replacement costs.

Mechanical faults or normal wear and tear during the rental period will be repaired or addressed by the Company.

If a fault is caused by customer misuse, neglect, accidental damage, blockages, foreign objects, or incorrect use, repair or replacement charges may apply. Examples may include:

• Blocked pumps, filters, or drainage systems
• Foreign object damage
• Damaged seals or appliance components
• Overloading
• Incorrect use
• Physical breakage to appliance fittings

The Company may inspect returned Equipment, rely on engineer reports, photographic evidence, or inspection findings when determining fault cause.

The Customer must stop using faulty Equipment immediately and report the issue.

Customers may choose to add the Midlands Appliance Repair Support Add-On to eligible rentals.

This is an optional in-house service feature provided directly by Midlands Appliance Rentals and is not an insurance product.

Where active, certain customer-caused repair callout charges may be reduced or waived in accordance with the applicable service terms. This add-on does not cover:

• Deliberate damage
• Severe misuse
• Theft
• Loss
• Unauthorised tampering
• Non-recoverable Equipment

The Company reserves the right to determine eligibility for repair support coverage.

Rental payments are collected using the Customer’s authorised recurring payment method.

By entering into the rental agreement, the Customer authorises recurring monthly rental billing until the agreement is cancelled in accordance with these terms.

Payments are billed monthly in advance unless otherwise agreed. If payment fails:

• Rental service may be suspended
• Equipment recovery may be arranged
• Outstanding balances may be pursued

Continued possession of Equipment without valid payment may be treated as unauthorised retention of Company property.

The Customer must provide reasonable access for:

• Inspection
• Repair
• Replacement
• Collection
• Recovery

This includes access where payments are overdue or where the agreement has been terminated.

Our maximum liability is limited to the rental charges paid for the affected Equipment. We are not liable for:

• Water damage
• Electrical faults arising from the Customer’s property
• Property damage caused by unsuitable site conditions
• Loss of laundry
• Financial loss
• Indirect or consequential loss

Short-term rentals apply to agreements with a minimum term of less than six months, as selected by the Customer.

Long-term rentals apply to agreements with a minimum term of six months.

Following completion of the minimum term, rentals continue on a rolling monthly basis until cancelled in accordance with these Terms.

Following completion of the applicable minimum term, cancellation requires 30 days’ written notice to info@midlandsappliancerentals.co.uk.

Recurring billing remains active during the notice period.

Where the Customer enters into the agreement online or by phone, statutory cooling-off rights apply in accordance with UK consumer law.

If the Customer requests service commencement during the cooling-off period and delivery has taken place, the Customer may remain liable for proportionate rental and associated service costs.

If Equipment is not returned when required:

• Rental charges may continue
• Recovery costs may apply
• Reasonable recovery action may be taken

The Company may terminate the agreement where:

• Payments fail
• Equipment is misused
• Access is refused
• Equipment is relocated without permission
• These Terms are materially breached

This agreement is governed by the laws of England and Wales.

By booking delivery, accepting installation, or making payment, the Customer confirms acceptance of these Terms & Conditions and enters into a binding appliance rental agreement with Midlands Appliance Rentals Ltd.