When something breaks, we sort it.
All rentals include cover for mechanical and electrical faults and normal wear and tear. If a fault occurs, we arrange a repair or a replacement as quickly as possible.
Need a repair? Tap below to chat to Mia, our repairs assistant, and book an evening replacement visit.
How to log a repair
- 1
Tap “Log a repair”
Opens a quick chat with Mia, our repairs assistant — no account needed.
- 2
Tell Mia what's wrong
Share the appliance, the fault, and a few details. Mia books you in there and then.
- 3
Pick an evening slot
We deliver Mondays to Thursdays, 5–10 PM. A working replacement usually arrives within 72 hours.
Included
- Mechanical faults
- Electrical faults
- Normal wear & tear
- Replacement appliance support where required
Where a covered fault cannot be resolved, replacement appliances are typically provided within 72 hours.
Not included
- ✗ Accidental damage
- ✗ Misuse or neglect
- ✗ Foreign objects causing damage
- ✗ Deliberate damage
- ✗ Damage caused by incorrect third-party installation
Additional charges may apply where damage falls outside normal wear and tear.
Got a fault? Let's get you back up and running.
Existing customers can log a repair any time. Chat to Mia and book your evening replacement visit in minutes.