Effective Date: 01/03/2026
Company Name: Midlands Appliance Rentals Ltd
Registered Office: Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham, B1 3NJ
Company Number: 16436832
Email: info@midlandsappliancerentals.co.uk
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1. Definitions
* “Company” means Midlands Appliance Rentals Ltd
* “Customer” means the person renting the appliance
* “Equipment” means any appliance supplied by the Company including but not limited to washing machines, tumble dryers, electric cookers, fridge freezers or similar household appliances
* “Rental Package” means the Short-Term Rental or Long-Term Rental selected by the Customer
* “Stripe” means Stripe Payments Europe Ltd and its subscription billing platform
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2. Ownership
All Equipment remains the exclusive property of the Company at all times.
The Customer acquires no ownership rights, regardless of rental length.
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3. Delivery & Installation
We will deliver and install the Equipment at the agreed address.
The Customer must ensure:
* Safe access
* Working plumbing, electrics, drainage and sufficient space
We are not responsible for faults caused by the Customer’s property, existing pipework, wiring, or flooring.
If installation cannot be completed due to unsuitable conditions, the rental still applies.
Photographs of the Equipment may be taken during installation and collection to record the condition of the appliance.
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4. Use of Equipment
The Customer must:
* Use the Equipment only for normal domestic use
* Follow manufacturer guidelines
* Not move, sell, lend, or modify the Equipment
Moving or tampering without permission is a material breach of contract.
The Equipment must remain at the delivery address and must not be relocated without prior permission from the Company.
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5. Damage & Misuse
The Customer is responsible for all loss or damage caused by:
* Overloading
* Blockages
* Flooding
* Misuse or neglect
* Pets or pests
* Accidental or deliberate damage
Normal wear and tear is covered.
The Customer is responsible for ensuring that clothing or items placed in the Equipment are free from objects that may cause internal damage or blockages.
If Equipment is lost, stolen, removed, or cannot be recovered, the Customer may be liable for the full replacement cost of the Equipment.
Where damage or misuse occurs, repair charges or replacement costs may apply in accordance with Section 6.
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6. Repairs & Replacements
The Company will repair or replace Equipment faults caused by mechanical failure or normal wear and tear during the rental period.
If a fault is determined to be caused by blockages, foreign objects, misuse, neglect, or accidental damage, a £60 repair charge may apply.
Examples of customer-caused issues may include but are not limited to:
* Foreign objects causing internal blockages
* Blocked pumps, filters or drainage systems
* Damage to door seals or appliance components
* Overloading or incorrect use of the Equipment
* Damage to appliance shelves, drawers, knobs, or fittings
The Company reserves the right to inspect returned Equipment to determine the cause of the fault.
Where customer misuse or accidental damage is identified, the applicable repair charge may be applied.
The Company retains full discretion to repair, replace, or swap the Equipment where necessary.
The Customer must stop using the Equipment immediately if a fault is suspected and report the issue to the Company.
Continued use of faulty Equipment may cause further damage and may result in additional repair or replacement charges.
The Company may rely on engineer reports, inspection findings, or photographic evidence to determine the cause of faults or damage.
The Company is not responsible for inconvenience, temporary loss of use, or third-party laundry costs.
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7. Midlands Appliance Care Plan
Customers may choose to add the Midlands Appliance Care Plan to their rental.
The Care Plan costs £4.99 per month per appliance and must be active before a fault occurs in order for repair charges to be covered.
Where the Care Plan is active, the standard £60 repair charge for accidental issues may be waived.
The Care Plan applies per individual appliance rented.
The Care Plan does not cover:
* Deliberate damage
* Severe misuse
* Loss or theft of Equipment
* Tampering or unauthorised modification
Where such damage occurs, the Customer may be liable for the full replacement cost of the Equipment.
The Midlands Appliance Care Plan cannot be added retrospectively to cover existing faults or damage.
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8. Payments & Stripe Subscriptions
All rentals are billed by Stripe subscription.
By signing up, the Customer authorises Stripe to:
* Automatically charge the monthly rental
* Continue charging until cancelled
* Retry failed payments
Payments are taken monthly in advance.
If payment fails:
* The subscription may be paused
* Access to service may be restricted
* The Equipment may be collected
* Debt recovery may be used
Continued use of Equipment while payments remain outstanding may be treated as unauthorised use of Company property.
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9. Right of Access
The Customer must allow reasonable access for:
* Repairs
* Replacement
* Inspection
* Collection of Equipment
This includes access where payments are overdue or the agreement has been terminated.
Refusal to allow access may be treated as a breach of contract.
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10. Liability
Our maximum liability is limited to the total rent paid for that Equipment.
We are not liable for:
* Water damage
* Electrical faults
* Loss of laundry
* Property damage
* Financial loss
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11. Rental Packages & Minimum Terms
Short-Term Rental
Short-term rentals apply to agreements with a minimum term of less than six months, as selected by the Customer at checkout.
Long-Term Rental
Long-term rentals apply to agreements with a minimum term of six months or more.
After the minimum term has been completed, the rental will continue on a rolling monthly basis until cancelled in accordance with Section 12.
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12. Cancellation
After the minimum term, cancellation requires 30 days’ written notice to:
info@midlandsappliancerentals.co.uk
The Stripe subscription remains active during the notice period.
No partial refunds will be issued.
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13. 14-Day Cooling-Off Period
Customers who book online or by phone have a legal right to cancel within 14 days.
By requesting delivery, the Customer agrees that:
* The rental service begins immediately
* If cancelled after delivery within 14 days, the Customer must pay for:
* Days used
* Delivery and collection costs
This prevents free use of the Equipment.
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14. Non-Return & Recovery
If Equipment is not returned when required:
* The Stripe subscription continues
* Recovery fees may apply
* Debt collection may be used
Where recovery is required due to non-payment or breach of contract, reasonable recovery or collection costs may be charged.
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15. Termination
The Company may terminate this agreement immediately if:
* Payments fail
* Equipment is misused
* Access to the Equipment is refused
* The Equipment is relocated without permission
* These Terms are breached
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16. Governing Law
This agreement is governed by the laws of England and Wales.
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17. Acceptance
By submitting payment or accepting delivery, the Customer legally agrees to these Terms and Conditions.
