Effective Date: 01/03/2026
Company Name: Midlands Appliance Rentals Ltd
Registered Office: Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham, B1 3NJ
Company Number: 16436832
Email: info@midlandsappliancerentals.co.uk
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1. Definitions
“Company” means Midlands Appliance Rentals Ltd
“Customer” means the person renting the appliance
“Equipment” means any appliance supplied by the Company including but not limited to washing machines, tumble dryers, electric cookers, fridge freezers, or similar household appliances
“Rental Package” means the Short-Term Rental or Long-Term Rental selected by the Customer
“Recurring Payment Method” means the authorised recurring payment arrangement selected by the Customer for monthly rental billing
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2. Ownership
All Equipment remains the exclusive property of the Company at all times.
The Customer acquires no ownership rights in the Equipment regardless of rental duration or total payments made.
This is a rental agreement only and does not constitute hire purchase, rent-to-own, finance, or any ownership transfer arrangement.
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3. Delivery & Installation
We will deliver and install the Equipment at the agreed address.
The Customer must ensure:
- Safe access
- Working plumbing, electrics, drainage, and sufficient installation space
We are not responsible for faults caused by the Customer’s property, existing plumbing, wiring, flooring, or unsuitable installation conditions.
If installation cannot be completed due to unsuitable site conditions outside our control, applicable rental charges may still apply.
Photographs of Equipment may be taken during delivery, installation, collection, inspection, or recovery to record condition.
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4. Use of Equipment
The Customer must:
- Use the Equipment only for normal domestic use
- Follow manufacturer guidance
- Not move, sell, lend, sublet, tamper with, or modify the Equipment
The Equipment must remain at the delivery address unless prior written permission is provided by the Company.
Unauthorised relocation or tampering may be treated as a material breach of contract.
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5. Damage & Misuse
The Customer is responsible for loss or damage caused by:
- Misuse
- Neglect
- Overloading
- Blockages
- Flooding
- Foreign objects
- Accidental damage
- Deliberate damage
- Pets or pests
Normal wear and tear is covered by the Company.
If Equipment is lost, stolen, removed, or cannot reasonably be recovered, the Customer may be liable for replacement costs.
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6. Repairs & Replacements
Mechanical faults or normal wear and tear during the rental period will be repaired or addressed by the Company.
If a fault is caused by customer misuse, neglect, accidental damage, blockages, foreign objects, or incorrect use, repair or replacement charges may apply.
Examples may include:
- Blocked pumps, filters, or drainage systems
- Foreign object damage
- Damaged seals or appliance components
- Overloading
- Incorrect use
- Physical breakage to appliance fittings
The Company may inspect returned Equipment, rely on engineer reports, photographic evidence, or inspection findings when determining fault cause.
The Customer must stop using faulty Equipment immediately and report the issue.
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7. Optional Repair Support Add-On
Customers may choose to add the Midlands Appliance Repair Support Add-On to eligible rentals.
This is an optional in-house service feature provided directly by Midlands Appliance Rentals and is not an insurance product.
Where active, certain customer-caused repair callout charges may be reduced or waived in accordance with the applicable service terms.
This add-on does not cover:
- Deliberate damage
- Severe misuse
- Theft
- Loss
- Unauthorised tampering
- Non-recoverable Equipment
The Company reserves the right to determine eligibility for repair support coverage.
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8. Payments & Recurring Billing
Rental payments are collected using the Customer’s authorised recurring payment method.
By entering into the rental agreement, the Customer authorises recurring monthly rental billing until the agreement is cancelled in accordance with these terms.
Payments are billed monthly in advance unless otherwise agreed.
If payment fails:
- Rental service may be suspended
- Equipment recovery may be arranged
- Outstanding balances may be pursued
Continued possession of Equipment without valid payment may be treated as unauthorised retention of Company property.
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9. Right of Access
The Customer must provide reasonable access for:
- Inspection
- Repair
- Replacement
- Collection
- Recovery
This includes access where payments are overdue or where the agreement has been terminated.
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10. Liability
Our maximum liability is limited to the rental charges paid for the affected Equipment.
We are not liable for:
- Water damage
- Electrical faults arising from the Customer’s property
- Property damage caused by unsuitable site conditions
- Loss of laundry
- Financial loss
- Indirect or consequential loss
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11. Rental Packages & Minimum Terms
Short-Term Rental
Short-term rentals apply to agreements with a minimum term of less than six months, as selected by the Customer.
Long-Term Rental
Long-term rentals apply to agreements with a minimum term of six months.
Following completion of the minimum term, rentals continue on a rolling monthly basis until cancelled in accordance with these Terms.
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12. Cancellation
Following completion of the applicable minimum term, cancellation requires 30 days’ written notice to:
info@midlandsappliancerentals.co.uk
Recurring billing remains active during the notice period.
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13. 14-Day Cooling-Off Period
Where the Customer enters into the agreement online or by phone, statutory cooling-off rights apply in accordance with UK consumer law.
If the Customer requests service commencement during the cooling-off period and delivery has taken place, the Customer may remain liable for proportionate rental and associated service costs.
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14. Non-Return & Recovery
If Equipment is not returned when required:
- Rental charges may continue
- Recovery costs may apply
- Reasonable recovery action may be taken
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15. Termination
The Company may terminate the agreement where:
- Payments fail
- Equipment is misused
- Access is refused
- Equipment is relocated without permission
- These Terms are materially breached
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16. Governing Law
This agreement is governed by the laws of England and Wales.
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17. Acceptance
By booking delivery, accepting installation, or making payment, the Customer confirms acceptance of these Terms & Conditions and enters into a binding appliance rental agreement with Midlands Appliance Rentals Ltd.
